Return and Refund Policy

At Derek Home, we strive to ensure you are completely satisfied with your purchase. If you are not entirely satisfied, please review our refund and returns policy outlined below.

Return Eligibility

• Items can be returned within 30 days of the purchase date.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Non-Returnable Items

The following items are non-returnable:

• Custom-made or personalized items
• Gift cards
• Sale items

Return Process

1. Request a Return: To initiate a return, please contact our customer service at [email protected] with your order number and reason for return.
2. Return Authorization: Upon approval, we will provide you with a return authorization and instructions on how to return your item.
3. Shipping: You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Exchanges

• If you received a defective or damaged item, please contact us within 7 days of receipt to request an exchange.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns regarding our refunds and returns policy, please reach out to us at [email protected].